Effective Date: June 1, 2023

This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with UK government laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

1.1. Personal Identification Information: Name, address, email address, phone number, date of birth, and other information necessary for providing our services or engaging with us.

1.2. Usage Information: Information about your interactions with our website, applications, products, or services, including IP address, device information, browser type, and browsing patterns.

1.3. Payment Information: If applicable, payment card details, billing address, and other payment-related information necessary for processing transactions.

1.4. Communication Information: Any communications you send to us, including emails, messages, or feedback.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1. Provision of Services: To deliver our products or services, process orders, respond to inquiries, and provide customer support.

2.2. Communication: To communicate with you regarding your account, updates, promotions, and other service-related matters. You may opt-out of marketing communications at any time.

2.3. Personalisation: To personalise and enhance your experience with our website, products, and services, including displaying targeted advertisements and recommendations.

2.4. Legal Compliance: To comply with applicable laws, regulations, or legal processes, including requests from law enforcement agencies.

2.5. Security: To protect our systems, prevent fraudulent activities, and ensure the security and integrity of our services.

3. Information Sharing and Disclosure

We may disclose your personal information in the following circumstances:

3.1. Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, data analysis, customer support, or marketing. These service providers are contractually obligated to handle your information securely and only for the specified purposes.

3.2. Legal Requirements: We may disclose personal information if required by law, court order, or governmental regulation to protect our rights, safety, or the rights, safety, or property of others.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include regular security assessments, data encryption, access controls, and staff training on data protection.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

As an individual whose personal information we process, you have the following rights:

6.1. Access: You have the right to request access to the personal information we hold about you.

6.2. Rectification: You may request corrections or updates to any inaccurate or incomplete personal information.

6.3. Erasure: You have the right to request the deletion of your personal information, subject to legal obligations or overriding legitimate interests.

6.4. Objection: You may object to the processing of your personal information for certain purposes, such as direct marketing.

6.5. Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at marketing@flambeau.co.uk